Frequently Asked Questions

General Questions

How can I get a quote?

Simply visit the signup flow to book a cleaning and as you provide information about your house and schedule, your quote will dynamically adjust.

Am I charged the full quoted amount even if it doesn't take that long to clean my house?

No, you’re only charged based on the amount of time your cleaner was actually at your home working. If they finish early, you aren’t charged the full amount quoted.

Does someone have to visit my business or home before I can book a cleaning?

Absolutely not! We wouldn’t want pushy sales people coming to our house or company so we would never do that to you. You can get a quote and book your cleaning online. It takes about one minute.

What if I'm not happy with my cleaning?

Please get in touch with us right away and we’ll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.

Scheduling Questions

CAN I GET A SAME-DAY BOOKING?

we don’t guarantee same-day bookings. But, depending on the day, we can often meet this requirement.

DO I HAVE TO BE THERE FOR THE CLEANING?

It’s completely up to you. If you’re not going to be at the place, make sure you let us know how to access your house or business by putting the information in your customer dashboard.

DOES MY CLEANER ARRIVE AT THE EXACT TIME I BOOK?

Yes, most of the time. However, we allow a one-hour window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.

WHEN AM I CHARGED FOR THE SERVICE?

You are not charged until after the cleaning has been completed. Your invoice will reflect only the amount of time that your cleaner was actually at your home working, rounded-up to the nearest 15-minute increment.

ARE THERE NAY COMMITMENTS OF CONTRACTS?

No, you can cancel service anytime without any penalties. You don’t have to commit to any contracts or a pre-determined number of appointments.

Cleaning Questions

WHAT'S INCLUDED IN A STANDARD CLEANING?

Here’s a listing of what gets cleaned during a standard cleaning. You can also request extra items via your customer dashboard.

DO YOU PROVIDE THE SUPPLIES?

Answer coming soon.

WHAT SERVICES DO YOU OFFER?

We offer a range of services from weekly cleaning to one-time cleaning to move-in and move-out cleaning. You can see the different services by clicking here.

HOW MANY CLEANERS DO YOU SEND?

Answer coming soon.

ARE CLEANERS SCREENED?

Absolutely. The cleaners go through a screening process that includes a police background check, reference checks, and in-person interviews.